Terms and Conditions

Deposit and Payment Policy

A deposit of 30% of the total cost of the tour is required upon confirmation of the booking.

A full prepayment will need to be made 15 days before departure for all services by money transfer or credit card payment, with all bank transfer charges/ fees to be paid by the client.

* Negotiation can be considered on a case-by-case basis or in certain situations.

Bank detail:

  • Bank Account:

- EUR: 6710108430083

- GBP: 9263422112856

- USD 5362663970147

  • Account Name: VIETNAM FTRIP COMPANY LIMITED

  • Bank name: Military Commercial Joint Stock Bank – Dien Bien Phu Branch, Ha Thanh Transaction

  • Bank address: 47 Phan Dinh Phung, Ba Dinh district, Ha Noi City, Viet Nam

  • Swift code: MSCBVNVX

  • After receiving your payment, we will issue the hotel voucher and/or final confirmation itinerary, which can be sent to you by email or fax.

Booking Amendment

You can amend your booking anytime once the confirmation is made. All the amendments are only accepted by email, so please contact us at @ with your booking number. Our reservations team is glad to amend your booking accordingly.

If there is any extra expense, the team will inform you before you decide to amend the services or travel date.

Cancellation Policy

A NON-REFUNDABLE deposit of US$200 per person upon the package’s tours or any other services confirmation.

Cancellations will be charged as follows:

  • Cancellations made after booking confirmation or more than 30 days before departure date: Non-refundable deposit charge and the cancellation fees applied by the concerned suppliers, such as flight, boat, cruise, hotel, etc., by their cancellation policies, if any.

  • Cancellations made between 16 and 30 days before departure date: 50% of the total booking cost will be charged, or loss of deposit, plus the number of penalties charged by hotels or car operators by their cancellation policies, if any. All penalties will be itemized.

  • Cancellations made between 7 and 15 days before departure date: 70% of the total booking cost will be charged, or loss of deposit, plus the number of penalties charged by hotels or car operators by their cancellation policies, if any. All penalties will be itemized.

  • Cancellations made less than 7 days before the departure date or No-Show: 100% of the total booking cost will be charged.

*** Non-refundable deposit and banking services fee will be forfeited in all cancellation cases.

Refund of Unused Services during traveling:

  • No refund will be given for any unused service after the trip has commenced or during the tour.

Travel Insurance

Travel insurance, including travel cancellation insurance, shall be taken out by you as it is not included in the travel price and is not shown in the description of performance. We strongly recommend that each traveler take out travel insurance to cover cancellation, holiday abandonment, personal liability, and travel medical insurance. We can suggest the insurance carrier on a case-by-case basis according to your references.

Force Majeure Clause

We may cancel a trip at any time before departure due to such events of force majeure as terrorism, natural disasters, war, fire, or other external events which are not viable for us to operate the planned itinerary. In case such events happen, we are responsible for immediately informing the client and refunding the full amount that you have paid. The client can also transfer the paid amount to an alternate departure date if the operation condition is permitted.

Passport and Visa

Each traveler must carry a valid passport that is valid for at least six months prior to the end of their travel.

You are responsible for adhering to all rules and regulations that are relevant to travel.

All disadvantages, in particular the payment of withdrawal costs resulting from not following these rules and regulations, shall be imposed on you.